FAQ

Resident Services

Deliveries and Parcels

Packages have a way of arriving when you’re not home. To help out, we are happy to accept parcels delivered by UPS, Fed-ex or any other delivery services on your behalf.

Insurance

Renter's Insurance is required of our residents. It protects your personal property if anything happens, and may pay for any damage or loss to the apartment property. Like everyone at our community, you are responsible for damage or loss to apartment property, and your person caused by fire, vandalism, water damage, and other injurious acts or crime. Please contact the leasing office for more information.

Important Telephone Numbers

Emergency Services: 911
Police Department: 317-571-2500
Fire Department: 317-571-2600

Schools
Elementary : Carmel Elementary
Middle School/Junior High : Carmel Middle School
High School : Carmel High School

Apartment Maintenance

Service Requests

Within 48 hours of your service request (excluding weekends), a Main Street associate will respond. If special parts or outside services are required, we’ll take care of those arrangements for you and complete your request as quickly as possible. To make sure you get the service you deserve, please direct all requests to the Main Street Leasing office. We’ll do everything we can to solve the problem.

Emergencies

Our on-call maintenance technician will be happy to assist you with the following 24-hour emergency items:

• No electricity throughout the apartment
• No water throughout the apartment
• No heat in extremely cold temperatures (60 degrees or below)
• Water coming into your apartment (i.e. flooding, leaks, etc.)
• Toilet not working (if you only have one bathroom)
• Possibilities of fire from electrical sparks, burning odor, or detection of smoke. If a fire occurs, call 911 first!
• Anytime your apartment security is compromised (i.e. broken window, damaged lock, etc.)
• If you are experiencing a life-threatening emergency, please dial 911!

Electrical (Power Failure)

• Determine if there is an area power failure and that your electricity payments are up to date.
• Check your circuit breakers. Turn them all to the “OFF” position, then turn to the “ON” position.
• Call our office if an area power failure is not evident and step two does not restore power.

Plumbing (Stoppage or overflow)

• Turn off the “shut off” valve nearest the fixture. Note: To do so, turn the shut-off valve a quarter to the right.
• Do not use fixture.
• Call our office.

Keys and Locks

If you are locked out of your apartment during normal business hours, please contact the leasing office. We will be happy to provide you with a key with proper photo identification. If you are locked out during non-business hours, please contact a local locksmith.

Pest Control

If you require pest control service, please contact our leasing office and we will be happy to schedule a pest control appointment for you. You will be asked to secure all pets during this pest control visit.

GFI Outlets

If you are experiencing problems with your outlet you just need to hit the reset button on the outlet.

Light Bulb Replacement

When you move in your apartment will be fully equipped with light bulbs in all of the permanent fixtures.

Please purchase the necessary light bulbs, and if you need assistance simply submit a service request for the maintenance team to install the new bulb for you. If you have any questions regarding types of bulbs or how to change a light bulb, please don’t hesitate to contact the leasing office. We are happy to help!

Caring For Your Apartment

Your garbage disposal will accommodate leafy fruits and vegetables and soft garbage only. Absolutely no bones, grease, coffee grounds, large amounts of rice/spaghetti, orange/potato/onion peels, fruit seeds or other fibrous material may be placed in the disposal. Grease must be accumulated in a jar with a lid and disposed of in the nearest trash receptacle. When used properly, the disposal will operate efficiently and effectively. If the disposal becomes clogged due to improper use, you will be charged for the service call. To operate disposal, first run cold water then slowly put small amounts of food into the disposal, allowing the food to be ground and drained before adding more food. Run cold water before, during and after disposing. To keep disposal blades sharp, empty a tray of ice cubes down the disposal once every two weeks.

All doors, interior and exterior must be kept free of stickers, tape, nails, etc. Any damage caused by such will be charged accordingly.

Do not attempt to flush any item down the toilet that could cause the toilet to become clogged (this includes all personal hygiene products). Do not pour grease into any sink or toilet. If it should become necessary to have the toilet or sink unclogged due to negligence, you will be charged for the service call. The cost of repair or replacement of other equipment or furnishings of Management will be charged to you.

Caring For Your Community

Apartment Alterations

One of the things our residents find most attractive about Main Street is the simplicity, consistency and cleanliness of how our buildings look. Maintaining that look requires everyone’s cooperation, and as a result, the community does not allow the installation of wires, aerials, radio or television antennas, clotheslines, or other lines on roofs, patios, balconies, windows, or any part of the building or premises.

Disturbances and Noises

Noise can be a nuisance, and at Main Street, we ask all of our residents to be considerate of their neighbors when entertaining, using their television or stereo, or using appliances and vacuum cleaners late at night. If you reside in an upstairs apartment that also means avoiding running, jumping, or slamming doors.

If you are experiencing a noise concern, please let our leasing staff know and we will address the issue promptly.

Trash Compactor

Our trash compactor is centrally located in our community for your convenience. Located right next to the compactor are recycling bins.

Grounds and Breezeways

We try to keep the grounds and public areas clean, neat and attractive for everyone to enjoy. Some basic community guidelines to help us stay beautiful are:

Please make sure your garbage goes straight from your apartment to the community trash receptacle. We do not allow bags of trash to be left in hallways or common areas.

Please take care to clear personal belongings from outside your front door. We love to see a standard front door mat, potted plant, and seasonal decor gracing your entry, but anything else doesn’t really help in our community efforts to keep things looking neat and clean.

Please remember that smoking is not allowed in our common areas, hallways or elevators.

Finally, please show respect for landscaped areas, shrubbery, and trees. We work hard to keep the grounds looking great and appreciate your help in keeping them that way.

Patios and Balconies

Some of our apartments and all of our townhomes have patios that are great for setting up your grill or a table and chairs to relax and enjoy the outdoors. If you are using a grill please make sure that it is at least 5 feet away from the building.

Solicitors

For your peace of mind, door-to-door solicitation isn’t allowed. If a solicitor makes it to your door, please refer them to our office. We’ll take care of it.

Weapons and Firearms

Displaying or discharging fireworks, guns, slingshots, or any type of firearm or weapon is strictly prohibited. Violation of this policy by any resident, occupant, or guest may result in the immediate termination of the lease contract.

Community Recreation and Amenities

Our community has a lot to offer! We are steps away from downtown Carmel that features a lot of great shops and restaurants. Inside our community we have basketball and tennis courts, a great park with walking trails around it and a playground, a 24-hour gym, a pool, a dog park, and private access to the Monon trail which will take you right into downtown Carmel and even to downtown Indianapolis!

Parking

Inoperable Vehicles

All vehicles parked in community parking areas must be in working condition and have current registration tags. Additionally, we must ask that if you do not intend to operate your vehicle for an extended period of time that you park in less premium parking spaces as a courtesy to your neighbors. Vehicles in violation of the following guidelines will be towed without notice at the owner’s expense:

Abandoned vehicles and disabled cars

• Vehicles with expired license plates
• Vehicles parked in fire lanes
• Vehicles parked in handicap zones
• Vehicles blocking the trash compacter or other vehicles

Bicycles and motorcycles are welcome in our community. We ask that all bicycles are kept inside your apartment or storage area and that motorcycles are properly parked and follow the same guidelines for all other vehicles.

Garages

Some of our apartments come with covered parking spots, and may only be used for cars or motorcycles.

Pets

Dogs and cats are welcome at Main Street but we do have a few restrictions:

All pets must be registered at the leasing office.

• We allow up to two pets per apartment.
• We do not accept Pit Bulls, Dobermans and Rottweilers.
• Your dog must be leashed and under your control at all times when outside your apartment.
• You must pick up your pet’s waste each time you take him or her out. A $25 clean up fee will be charged to pet owners that do not clean up after their pet, per occurance.
• Pets are not to ever be left unattended outside or on the patio of your apartment.
• Cats must remain inside your apartment or be leashed, or in a carrier, when outside.
• An aquarium is fine, but if it holds more than 50 gallons of water, we need you to have insurance for it.

Rent Payment and Lease Agreement

Rent Payment Guidelines

Please make your rent payments by personal check, certified check or money order, or through our online payment system. You are welcome to drop off rent checks in the office, or for after-hours payment, please use our rent drop box.

• Cash and partial payments cannot be accepted.
• Remember to clearly write your apartment number on the check or money order.
• Delinquent rent payments are subject to late charges, as well as, legal fees and court costs. If rent has not been received by the 5th day of the month, a late fee of $25 will be due on the morning of the 6th day. If rent has not been received by the 15th day of the month, the account will be submitted for eviction and will be subject to legal fees.
• Bank returned checks will not be re-deposited. In addition to late charges, the resident incurs a N.S.F. charge of $30 over and above the amount of the check as well as the late fees.
• Checks returned by the bank must be redeemed within 48 hours with a cashier’s check or money order. Two returned checks will necessitate that for a period of 12 months, rent payments are made only by cashier’s check or money order.

Utility Billing

All utilities outside of trash are required to be in the residents name and they will be responsible to pay the individual companies the utilities are under.

Lease Terms and Renewal

We will contact you in advance of your lease expiration date to introduce renewal options and explain any changes to lease terms and rental rates. The lengths of renewal lease terms vary, but usually do not exceed thirteen months. If you choose to continue residency on a month-to-month basis at the end of your original lease term, you may be required to pay monthly rent premiums over and about the stated market rent. If you choose not to renew, your lease requires a 60-day written notice to vacate.

Transferring to Another Apartment

We want you to stay with us for a long time, so if you find your current home no longer meets your needs, consider transferring to another apartment home within the community. We will be happy to assist you in finding an apartment that will meet your new requirements.

Roommates

Roommates are jointly responsible for all rental payments and lease terms. As a result, a notice to move out from one roommate is considered as a notice from all roommates residing in the apartment.

Upon move-out, the security deposit refund check (if one is owed) will be made out in the names of all residents listed on the lease agreement and mailed to the forwarding address provided. That means roommates will have to decide when and how to divide the deposit appropriately.

Fair Housing

Corporate Housing

Main Street on the Monon - Corporate Apartments

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